Who we are ?

Mission

The Centre de santé communautaire de l’Estrie (CSCE) looks after the well-being of the communities it serves in the counties of Stormont, Dundas, Glengarry, Prescott and Russell, and strives to meet the health needs of these communities.

The CSCE interprofessional team relies on a holistic approach focused on the needs of the individual to ensure first-rate, compassionate delivery of care and services in French that is responsive to the expectations of the population it serves.

The CSCE relies on its spirit of cooperation to effectively carry out its mandate to serve the francophone community within the local health system so as to maximize access to a full range of programs and services.

 

Mission

Vision

The Centre de santé communautaire de l’Estrie is committed to full accessibility of health services in French by relying on a community of attentive professionals dedicated to improving the health, well-being and quality of life of its clientele and the communities it serves.

approche_orgasinationnelle

An Interprofessional Approach

The Centre de santé communautaire de l’Estrie’s interprofessional approach means that professionals from different fields—including doctors, mental health professionals, and health promoters—work together to promote access to the full range of healthcare services we offer our clients. Team meetings, cooperation among colleagues, and internal benchmarks mean that the interprofessional team treats health problems in a way that takes every aspect of the client’s health into consideration, while addressing the social determinants of health.

Our interprofessional approach also means that personal information can be shared among professionals to allow them to select the best treatment strategy to improve the clients’ health.

Certificat d’adhesion ACSO (pdf)

Values

  • COMMITMENT: The CSCE values the commitment and participation of staff and clients in health-related activities and in other activities promoting organizational and community wellness.
  • INTEGRITY: The CSCE encourages professional conduct based on respect and integrity.
  • COOPERATION: The CSCE encourages an approach that values and optimizes the contributions of all its members; it elieves that best results are obtained through teamwork and the establishment of partnerships.
  • EXCELLENCE: The CSCE offers high-quality services through innovation, training, professional learning, assessment and the implementation of best practices.
  • EMPOWERMENT: The CSCE facilitates access to the information, education and tools that allow clients and staff to make free and informed choices.
  • COMPASSION: The CSCE is sensitive to the realities and needs of others.
Valeurs organisationnelles

Strategic Priorities

The Centre de santé communautaire de l’Estrie (CSCE) undertakes a strategic planning process every four years. The goal of this process is to set objectives that align the CSCE’s actions with the priorities of the communities we serve. This planning work requires the commitment of CSCE personnel, community partners, and board members.

CSCE Priorities for 2014-2017:

  • CLIENT: A health centre that is accessible and focuses on the needs of its clients.
  • COMMITMENT: A health centre that is committed and is actively involved in the local health care system.
  • STAFF: A health centre that is committed to fostering a positive and dynamic workplace environment.
  • SUSTAINABILITY: A health centre that is efficient and derives its strength from the collaborative efforts of its five sites and the communities within its territories.
  • COMMUNITY: A health centre that is visible, that listens to its communities and that responds to the changing needs of its clients.

You can learn more about the CSCE’s priorities and strategic directions by reading its 2014-2017 Strategic Plan (PDF – in French only).

To learn more about how these priorities will influence day-to-day operations, please consult our Annual Report. This report allows us to review our progress over the past year and address key challenges for the future.

Canadian Index of Wellbeing

Canadian Index of Wellbeing: a framework for measuring what matters!

The Canadian Index of Wellbeing (CIW) at the University of Waterloo analyzes how well people in the province are really doing in the areas of their lives that matter the most.

CIW tracks changes in eight quality of life categories or “domains” including:

  • community vitality
  • democratic engagement
  • education
  • environment
  • healthy populations
  • leisure and culture
  • living standards
  • time use

To learn more about the CIW, visit their website.

The AOHC’s model of health and wellbeing

This model represents a commitment to a common vision of better health and the greatest possible wellbeing for all Ontarians.

It sets forth the fundamental values, principles and attributes guiding services and programs in AOHC member centres. Those principles and attributes are closely linked to the goal of providing the best quality health and wellbeing centred on both people and communities.

For more details on this model, visit the AOHC’s website.