Our engagment

Le CSCE aborde l’année 2016 – 2017 sous l’angle de la poursuite de l’excellence face aux différents indicateurs de rendement. L’excellence, une des valeurs organisationnelles du CSCE, est l’offre de services de grande qualité grâce à l’innovation, la formation et le perfectionnement continus, l’évaluation, et l’application de pratiques exemplaires.

Quality improvement plans

Plan d’amélioration de la qualité – 2017-2018 (pdf)(French)
Plan d’amélioration de la qualité – 2016-2017 (pdf)(French)
Plan d’amélioration de la qualité – 2015-2016 (pdf)(French)
Plan d’amélioration de la qualité – 2014-2015 (pdf)(French)
Plan d’amélioration de la qualité – 2013-2014 (pdf)(French)

Accessibility for people with disabilities

The Centre de santé communautaire de l’Estrie (CSCE) is committed to meeting the needs of people with disabilities in compliance with the standards established under the Accessibility for Ontarians with Disabilities Act (AODA).
Our Commitment to Accessibility for People with Disabilities (pdf) Document currently in translation

In order to achieve this, the CSCE has implemented a multi-year accessibility plan which outlines the strategies used to prevent and remove barriers to accessibility in compliance with these standards.
Multi-Year Accessibility Plan (pdf)Document available in French only

The CSCE strives to meet the standards set out by the AODA. To this end, accessibility improvements are made every year. For more information about the progress made over the past year, consult our Annual Status Report (pdf). Document currently in translation

Lastly, as stipulated in its Accessibility for People with Disabilities Policy (pdf), the CSCE takes the special needs of people with disabilities into consideration when implementing its various policies and procedures. Document currently in translation

Your feedback is important as it will help us to better serve you. We therefore encourage you to fill out our Accessibility Customer Service Feedback Form.

For more information about the Ministry of Community and Social Services’ Accessibility Standards for Customer Service, click here.

 

Accountability Agreement

Entente de responsabilisation en matière de services – 1er avril 2014 au 31 mars 2017 (pdf)