Our engagement

Quality improvement plans

Plan d’amélioration de la qualité – 2020-2021 / tableau de bord (pdf) (French)
Plan d’amélioration de la qualité – 2019-2020 / tableau de bord (pdf) (French)
Plan d’amélioration de la qualité – 2018-2019 / tableau de bord (pdf) (French)
Plan d’amélioration de la qualité – 2017-2018
(pdf) (French)
Plan d’amélioration de la qualité – 2016-2017 (pdf) (French)
Plan d’amélioration de la qualité – 2015-2016 (pdf) (French)
Plan d’amélioration de la qualité – 2014-2015 (pdf) (French)
Plan d’amélioration de la qualité – 2013-2014 (pdf) (French)

Accessibility for people with disabilities

The Centre de santé communautaire de l’Estrie (CSCE) is committed to providing an environment that is accessible to all of its clients, visitors and staff members in compliance with the standards established under the Accessibility for Ontarians with Disabilities Act (AODA).
Our Commitment to Accessibility for People with Disabilities (pdf)

In order to achieve this, the CSCE has implemented a multi-year accessibility plan which outlines the strategies used to prevent and remove barriers to accessibility in compliance with these standards.
Multi-Year Accessibility Plan (pdf) Document available in French only

The CSCE strives to meet the standards set out by the AODA. To this end, accessibility improvements are made every year. For more information about the progress made over the past year, consult our Annual Status Report (pdf). Document available in French only

Lastly, as stipulated in its Accessibility for People with Disabilities Policy (pdf), the CSCE takes the special needs of people with disabilities into consideration when implementing its various policies and procedures. Document available in French only

Your feedback is important as it will help us to better serve you. We therefore encourage you to fill out our Accessibility Customer Service Feedback Form.

For more information about the Ministry of Community and Social Services’ Accessibility Standards for Customer Service, click here.

Accountability Agreement

Entente de responsabilisation en matière de services – 1er avril 2019 au 31 mars 2022 (pdf) (French)

Broader Public Sector (BPS) Procurement Directive

The Centre de santé communautaire de l’Estrie (CSCE) is committed to the directive  which:

  • sets out requirements to ensure that designated BPS organizations acquire publicly funded goods and services through a process that is open, fair and transparent
  • identifies the responsibilities of designated BPS organizations throughout each stage of the procurement process
  • promotes consistent procurement processes throughout the BPS

Ontario Broader Public Sector Code of Conduct (pdf) (French)

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