Annual Report 2018-2019 – Statistics

Some statistics (PDF)
2018-2019 Financial Report (PDF)

Annual Client Satisfaction Survey

This year, the CSCE noted several improvements in areas covered by the annual client satisfaction survey. These improvements are directly related to the organization’s efforts to ensure better access to services, by continuing to increase the number of appointments requested by the client versus regular appointments requested by the physician or nurse practitioner.

The following improvements were observed in the client satisfaction survey:

• Question: Over the past year, I had to go to another clinic or to the emergency room because I could not get an appointment at the Centre de santé communautaire de l’Estrie. Increase in the percentage of individuals who answered “no” to this question (from 76.7% in 2017 to 86% in 2018). 

• Question: When needed, I can get an appointment for an urgent matter with a doctor or nurse practitioner at the Centre de santé communautaire de l’Estrie. Increase in the percentage of individuals who answered “always” and “often” to this question (from 70% in 2017 to 77% in 2018).

• Question: When I book an appointment at the Centre de santé communautaire de l’Estrie, I am satisfied with the date provided. Increase in the percentage of individuals who answered “always” and “often” to this question (from 87% in 2017 to 94% in 2018). 

• Question: The last time you were sick or concerned about a health problem, how many days elapsed between the time you tried to see your doctor or nurse practitioner and the time you actually SAW him/her or someone else at the Centre de santé communautaire de l’Estrie? Reduction in the percentage of individuals who answered “Three days later” and “More than three days later” to this question (from 46% in 2017 to 36% in 2018).

• Question: My doctor or nurse practitioner allows me to ask questions about the recommended treatment. Increase in the percentage of individuals who answered “always” to this question (from 83% in 2017 to 87.5% in 2018).

• Question: In general, when I arrive at the Centre de santé communautaire de l’Estrie for an appointment, someone comes to get me… Increase in the percentage of individuals who answered “Before my appointment” and “On time for my appointment” to this question (from 51% in 2017 to 60% in 2018).