Centralized Intake System: Improved Assessment of Urgent Cases

While the CSCE does not provide crisis intervention services, not all requests for mental health care are equal and some should be addressed more promptly.

Recognizing that there is a waiting period for therapy services and that some situations carry particular risks, the CSCE team strives to identify the most urgent cases at the time of initial contact to ensure adequate management.

Thanks to the continuous efforts of our psychologist and mental health workers, we have improved our processes for identifying and managing cases with particular risks. This is complex work that requires experience, judgment and knowledge of what studies have shown to be best practices.

  CSCE Annual Report 2020-2021