Who are we?

Mandate

The Centre de santé communautaire de l’Estrie (CSCE) provides holistic, integrated, interprofessional, and collaborative services to address the determinants of health and improve the health status of Francophones and the most vulnerable populations in Eastern Ontario.

Mission

The CSCE knows and understands the needs of Francophone and vulnerable populations in communities in Eastern Ontario. It provides the highest quality primary and community health services, works in partnership to improve access to the continuum of services, and acts as a navigator and coordinator of these services for the population.

Vision

The CSCE is the hub of French-language health services in Eastern Ontario. It works in partnership to ensure access to the full continuum of services.

An Interprofessional Approach

The interprofessional approach at the CSCE means that professionals from different sectors, such as physicians, mental health therapists, and health promoters, work together to improve access to and delivery of care for clients. Through team meetings, collaboration among colleagues, and internal referrals, the interprofessional team addresses issues by considering all aspects of clients’ health and the social determinants of health.

This approach also means that personal information can be shared among professionals to enable them to choose the best possible intervention to improve clients’ health.

Organizational values

• EXCELLENCE: The CSCE provides services of the highest quality and strives for continuous improvement.
• COMPASSION: The CSCE understands the reality of Francophone and vulnerable populations and is dedicated to their wellbeing and quality of life.
• INTEGRITY: The CSCE demonstrates integrity, professionalism and respect in its behaviour at all times.
• COLLABORATION: The CSCE values and optimizes the contributions of all its members and all stakeholders in the health care system, as well as collaboration focused on creating partnerships and teamwork.
• ENGAGEMENT: The CSCE promotes the engagement and contribution of clients, communities, members, partners, staff, and politicians at all levels of government in all its activities.
• ACCOUNTABILITY: The CSCE facilitates access to information, education, and tools that enable clients to make free and informed choices and staff to achieve the CSCE’s objectives.

Strategic Directions

The CSCE periodically implements a strategic planning process. The purpose of this process is to set objectives that align the CSCE’s actions with the priorities of the communities it serves. This planning requires the involvement of CSCE staff, community partners, and board members.