Client Rights and Responsibilities

The Centre de santé communautaire de l’Estrie (CSCE) is committed to respecting its clients’ rights, thus allowing them to receive the best possible services and the most accessible, appropriate care.

Just like the health professionals we employ, our clients should also respect our policies and procedures in order to receive quality care.

Protection of personal information

The CSCE is committed to respecting the confidentiality of clients’ personal information.
Clients’ personal information protection (pdf)

For more information about the CSCE’s personal information handling practices, or if you wish to file a complaint, please contact:

  • Marc Therrien, Program Manager – Mental Health and Community Health
    613 937-2683, extension 3263
  • The Information and Privacy Commissioner of Ontario
    1 800 387-0073

Comments and Complaints

If you wish to express how satisfied you are about the services rendered, or if you are dissatisfied with the services you received or should have received, you may file a complaint.

In person or by telephone:

  • Alexandria CSCE – tel: 613 525-5544
  • Bourget CSCE – tel: 613 487-1802
  • Cornwall CSCE – tel: 613 937-2683
  • Crysler CSCE – tel: 613 987-2683
  • Embrun CSCE – tel: 613 443-3888
  • Limoges CSCE – tel: 613 557-2210
  • Diabetes Education Program – tel: 613 937-0478

By email:

Skip to content