Our engagement

Quality improvement plans

Plan d’amélioration de la qualité – 2020-2021 / tableau de bord (pdf) (French)
Plan d’amélioration de la qualité – 2019-2020 / tableau de bord (pdf) (French)
Plan d’amélioration de la qualité – 2018-2019 / tableau de bord (pdf) (French)
Plan d’amélioration de la qualité – 2017-2018
(pdf) (French)
Plan d’amélioration de la qualité – 2016-2017 (pdf) (French)
Plan d’amélioration de la qualité – 2015-2016 (pdf) (French)
Plan d’amélioration de la qualité – 2014-2015 (pdf) (French)
Plan d’amélioration de la qualité – 2013-2014 (pdf) (French)

Accessibility for people with disabilities

The Centre de santé communautaire de l’Estrie (CSCE) is committed to providing an environment that is accessible to all of its clients, visitors and staff members in compliance with the standards established under the Accessibility for Ontarians with Disabilities Act (AODA).
Our Commitment to Accessibility for People with Disabilities (pdf)

In order to achieve this, the CSCE has implemented a multi-year accessibility plan which outlines the strategies used to prevent and remove barriers to accessibility in compliance with these standards.
Multi-Year Accessibility Plan (pdf) Document available in French only

The CSCE strives to meet the standards set out by the AODA. To this end, accessibility improvements are made every year. For more information about the progress made over the past year, consult our Annual Status Report (pdf). Document available in French only

Lastly, as stipulated in its Accessibility for People with Disabilities Policy (pdf), the CSCE takes the special needs of people with disabilities into consideration when implementing its various policies and procedures. Document available in French only

Your feedback is important as it will help us to better serve you. We therefore encourage you to fill out our Accessibility Customer Service Feedback Form.

For more information about the Ministry of Community and Social Services’ Accessibility Standards for Customer Service, click here.

Accountability Agreement

Entente de responsabilisation en matière de services – 1er avril 2019 au 31 mars 2022 (pdf) (French)

Broader Public Sector (BPS) Procurement Directive

The Centre de santé communautaire de l’Estrie (CSCE) is committed to the directive  which:

  • sets out requirements to ensure that designated BPS organizations acquire publicly funded goods and services through a process that is open, fair and transparent
  • identifies the responsibilities of designated BPS organizations throughout each stage of the procurement process
  • promotes consistent procurement processes throughout the BPS

Ontario Broader Public Sector Code of Conduct (pdf) (French)

AVIS À NOS CLIENTS / NOTICE TO CLIENTS

S.V.P. METTRE UN MASQUE ET LAVER VOS MAINS À VOTRE ARRIVÉE AU CSCE.

Tous nos clients doivent obtenir un rendez-vous par téléphone avant d’entrer dans l’un des sites du CSCE. Vous n’avez pas de rendez-vous?  Téléphonez avant de vous présenter.

Lors de la prise de rendez-vous, les clients sont soumis à un dépistage par téléphone afin de détecter les symptômes de la COVID-19. Tous les clients (et les personnes qui les accompagnent) doivent également faire l’objet d’un dépistage par le personnel de la réception du CSCE le jour prévu de leur rendez-vous.


PLEASE WEAR A MASK AND WASH YOUR HANDS WHEN YOU ENTER THE CSCE.

All our clients must make an appointment by telephone before entering one of the CSCE sites. You don’t have an appointment? Call before you show up.

Clients will be screened over the phone for symptoms of COVID-19 when scheduling appointments. All clients (and those accompanying them) will be screened again by the CSCE reception staff on the day of their scheduled appointment.

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