Who we are ?


The Centre de santé communautaire de l’Estrie (CSCE) strives to meet the health care needs and foster the well-being of its client populations throughout the counties of Stormont, Dundas, Glengarry, Prescott and Russell in Ontario.

The interprofessional team at the CSCE uses a holistic approach which focuses on the needs of the individual to ensure the provision of first-rate, compassionate health care services in French that meet the expectations of its target population.

The CSCE also relies on its collaborative spirit to effectively carry out its mandate to serve the francophone community within the local health system so as to maximize access to a full range of programs and services.



The Centre de santé communautaire de l’Estrie is committed to full accessibility of health services in French by relying on a community of attentive professionals dedicated to improving the health, well-being and quality of life of its clientele and the communities it serves.


An Interprofessional Approach

The Centre de santé communautaire de l’Estrie’s interprofessional approach means that professionals from different fields—including doctors, mental health professionals, and health promoters—work together to promote access to the full range of healthcare services we offer our clients. Team meetings, cooperation among colleagues, and internal benchmarks mean that the interprofessional team treats health problems in a way that takes every aspect of the client’s health into consideration, while addressing the social determinants of health.

Our interprofessional approach also means that personal information can be shared among professionals to allow them to select the best treatment strategy to improve the clients’ health.

Certificat d’adhésion ACSO (pdf)


  • COMMITMENT: The CSCE values the commitment and participation of staff and clients in health-related activities and in other activities promoting organizational and community wellness.
  • INTEGRITY: The CSCE encourages professional conduct based on respect and integrity.
  • COOPERATION: The CSCE encourages an approach that values and optimizes the contributions of all its members; it elieves that best results are obtained through teamwork and the establishment of partnerships.
  • EXCELLENCE: The CSCE offers high-quality services through innovation, training, professional learning, assessment and the implementation of best practices.
  • EMPOWERMENT: The CSCE facilitates access to the information, education and tools that allow clients and staff to make free and informed choices.
  • COMPASSION: The CSCE is sensitive to the realities and needs of others.
Valeurs organisationnelles

Strategic Priorities

The Centre de santé communautaire de l’Estrie (CSCE) undertakes a strategic planning process every four years. The goal of this process is to set objectives that align the CSCE’s actions with the priorities of the communities we serve. This planning work requires the commitment of CSCE personnel, community partners, and board members.

CSCE Priorities for 2018-2021:

You can learn more about the CSCE’s priorities and strategic directions by reading its 2018-2021 Strategic Plan (PDF – in French only).

To learn more about how these priorities will influence day-to-day operations, please consult our Annual Report. This report allows us to review our progress over the past year and address key challenges for the future.


Canadian Index of Wellbeing

Canadian Index of Wellbeing: a framework for measuring what matters!

The Canadian Index of Wellbeing (CIW) at the University of Waterloo analyzes how well people in the province are really doing in the areas of their lives that matter the most.

CIW tracks changes in eight quality of life categories or “domains” including:

  • community vitality
  • democratic engagement
  • education
  • environment
  • healthy populations
  • leisure and culture
  • living standards
  • time use

To learn more about the CIW, visit their website.

Alliance for Healthier Communities Model of Health and Wellbeing 

The Alliance for Healthier Communities has developed an evidence-informed Model of Health and Wellbeing (MHWB) to guide delivery of primary health care.

The model defines health in the same way as the World Health Organization: “a state of complete physical, mental, and social well-being and not merely the absence of disease or infirmity.”

Like the World Health Organization, our goal is to achieve better health for all. To reach this goal, the Alliance for Healthier Communities model champions transformative change for people and communities facing barriers to health.

For more details on this model, visit the Alliance for Healthier Communities website.



Tous nos clients doivent obtenir un rendez-vous par téléphone avant d’entrer dans l’un des sites du CSCE. Vous n’avez pas de rendez-vous?  Téléphonez avant de vous présenter.

Lors de la prise de rendez-vous, les clients sont soumis à un dépistage par téléphone afin de détecter les symptômes de la COVID-19. Tous les clients (et les personnes qui les accompagnent) doivent également faire l’objet d’un dépistage par le personnel de la réception du CSCE le jour prévu de leur rendez-vous.


All our clients must make an appointment by telephone before entering one of the CSCE sites. You don’t have an appointment? Call before you show up.

Clients will be screened over the phone for symptoms of COVID-19 when scheduling appointments. All clients (and those accompanying them) will be screened again by the CSCE reception staff on the day of their scheduled appointment.

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