Join our waiting list

The CSCE would like to inform the community that, due to a technical issue, part of the waitlist for accessing a family physician or nurse practitioner at the CSCE is no longer available. The names of individuals who registered between June 30, 2023, and January 29, 2024, when we closed the waitlist, are no longer accessible. We want to assure you that no confidential or personal data was compromised during this incident.

The CSCE team has been actively working to resolve the situation. Only individuals who submitted a request between June 30, 2023, and January 29, 2024, will be invited to confirm their interest by completing a form available on our website.

 Frequently Asked Questions

1 – How did we lose our waitlist?
The waitlist was accidentally deleted. The electronic document containing the waitlist was linked to the professional account of a former employee. To follow best practices, the accounts associated with this employee’s Windows and Microsoft Suite were deleted after their departure. Unfortunately, we were unaware that the waitlist was solely attached to their professional account.

2 – Can we recover the document?
Our IT team has contacted Microsoft, the company managing our Windows accounts. Unfortunately, the waitlist cannot be recovered, as the time limit for retrieval has passed. Thirty days after a Microsoft account is deleted, all associated documents and backups are permanently erased.

3 – Was my personal information compromised?
No. The former employee’s account was deleted following CSCE and Microsoft policies. No information was hacked, stolen, or compromised.

4 – Did you lose the entire waitlist?
No. The last available version of the waitlist we have dates back to June 30, 2023.

5 – I signed up for the waitlist between June 30, 2023, and January 29, 2024. What should I do?
You need to re-submit your registration by completing the form available on our website. We encourage you to do this as soon as possible to secure your spot on the waitlist.

6 – Have I lost my priority on the list?
Unfortunately, we are unable to restore the exact order of registrations between June 30, 2023, and January 29, 2024, as we no longer have this information.

7 – Could this happen again?
No, our IT team has implemented new measures to ensure the preservation of the waitlist, including daily backups with a secondary copy.

If you registered between June 30, 2023, and January 29, 2024, we would like you to make sure you get your name back on our list. Please do not register if you have already registered before June 30, 2023, or if you have never registered before. We apologize for any inconvenience this may cause you.

Click here to add your name back to the waiting list.

Priority access

If you have a newborn baby and do not currently have a primary health care provider, please call us to book a priority appointment.

We realize how difficult it is to find a primary health care provider and how long waiting lists can be. While we make every reasonable effort to provide you with health care services as quickly as possible, we recommend that you register with Health Care Connect at the following: www.ontario.ca/page/find-family-doctor-or-nurse-practitioner to help you in your search.

We make every effort to provide you with health care as soon as possible.

Average anticipated waiting time for customers already on the waiting list

* Latest update: January 2025.