A Successful Shift to Virtual Service Delivery at the CSCE

“I would like to thank the CSCE for the excellent service I received during the pandemic. I feel privileged to be a client of the CSCE. Telehealth and virtual groups are a real breakthrough not only for the CSCE but also for us as clients, who are fortunate to benefit from these services. Kudos!” [translation]

In the context of a pandemic, when we must limit physical contact, the CSCE is helping to reduce the risk of transmission by developing safe and effective tools to continue offering quality care and services.

Over the past year, the CSCE has made a technological shift and turned to virtual technology. The CSCE now hosts several online groups, including exercise courses and mental health groups.

Moreover, appointments for medical, nutritional and mental health services can now be made safely using a cell phone, tablet or computer. Talk to your healthcare provider to see if this is the right solution for you.

New – Appointment Reminders by Email, Text Message (SMS) or Voice

The Centre de santé communautaire de l’Estrie (CSCE) now offers automated appointment reminders via email, SMS or voice.

This service improves office efficiency, reduces missed appointments and increases scheduling capacity for clients who require timely health care services.

Naturally, clients may choose to unsubscribe from this service at any time.

To get a glimpse of this new service, watch the following video:

  CSCE Annual Report 2020-2021

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