Annual Report 2020-2021

Adaptation and Openness to Change

Marc Bisson, Executive Director

Jean-François Pagé, Chairman of the Board

The Centre de santé communautaire de l’Estrie (CSCE) is resuming its regular calendar for the publication of its annual report. As a result of the pandemic, the Board of Directors had to review its agenda last year and adjust to new realities. This meant postponing or cancelling several activities which were normally held each year in the spring. We were hoping to be able to hold these activities in a foreseeable future. Virtual technology was becoming more and more part of our everyday life.

With this in mind, we are inviting you to review our 2020-21 Annual Report online, which includes many examples of how our staff was able to adapt to requirements in an effort to continue delivering high quality services that meet our clients’ various needs. The report also highlights how our clients from each service centre demonstrated openness to change so as to improve the responsiveness of our health services in light of the pandemic. Such resilience is yet further evidence that your local CSCE is here for you and dedicated to your well-being.

The Board of Directors held its meetings using a secure digital platform and resumed its annual calendar. It is with enthusiasm and determination that we are envisioning the year 2021-22, as we anticipate a gradual return to normalcy and the many challenges ahead facing our local healthcare system.

We would like to take this opportunity to extend our heartfelt thanks to the staff and many volunteers of the CSCE. Their dedication and commitment make a big difference and contribute every day to making Every One Matters.

Highlights

       

       

       

Primary Health

       

       

Learn more about CSCE primary health services

Mental Health

       

Learn more about CSCE mental health services

Aging at Home in the Digital Age

When the first lockdown was announced in April 2020, a virtual support group was created as part of the Aging at Home program in an effort to counteract the stress and isolation associated with the pandemic. Since then, a group of about 15 seniors has been meeting weekly to share, exchange information and resources, play games, and engage in activities that help bring people together. The group has made participants feel less isolated and discouraged by current circumstances, and has strengthened their sense of belonging to the community. They are hopeful that this initiative will continue once the pandemic is over.

Moreover, in the fall of 2020, a therapeutic autobiography group was also held remotely for eight weeks. We are also proud to announce that in partnership with the Canadian Mental Health Association, two new virtual groups will be introduced in 2021: Comprendre la santé mentale et le bien-être chez les personnes âgées and Vivre sa vie pleinement [both available in French].

Learn more about Aging at Home

Community Health

       

       

       

Learn more about CSCE community health services

Diabetes Education Program

As a result of the pandemic, the year 2020-21 has brought significant changes to the Diabetes Education Program (DEP). Despite the circumstances, when the Ontario government first announced the lockdown, DEP educators went to work to continue to provide diabetes education and management services.

Such a program is essential for diabetic and pre-diabetic clients. It provides comprehensive education on the use of insulin, treatment options, diabetes self-management and prevention of complications, and assists physicians and nurse practitioners in developing a treatment plan tailored to the client’s reality, needs and blood work.

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STATISTICS AND FINANCIAL REPORT (2020-2021)

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CONTACT US!

Chaque personne compte. Every One Matters.

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AVIS À NOS CLIENTS / NOTICE TO CLIENTS

S.V.P. METTRE UN MASQUE ET LAVER VOS MAINS À VOTRE ARRIVÉE AU CSCE.

Tous nos clients doivent obtenir un rendez-vous par téléphone avant d’entrer dans l’un des sites du CSCE. Vous n’avez pas de rendez-vous?  Téléphonez avant de vous présenter.

Lors de la prise de rendez-vous, les clients sont soumis à un dépistage par téléphone afin de détecter les symptômes de la COVID-19. Tous les clients (et les personnes qui les accompagnent) doivent également faire l’objet d’un dépistage par le personnel de la réception du CSCE le jour prévu de leur rendez-vous.


PLEASE WEAR A MASK AND WASH YOUR HANDS WHEN YOU ENTER THE CSCE.

All our clients must make an appointment by telephone before entering one of the CSCE sites. You don’t have an appointment? Call before you show up.

Clients will be screened over the phone for symptoms of COVID-19 when scheduling appointments. All clients (and those accompanying them) will be screened again by the CSCE reception staff on the day of their scheduled appointment.

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